We’ve had a great time connecting with customers over the past few months!
I love nothing more than getting great feedback from customers. The past few months have been a delight getting in better social media contact with our users from around the country, and beyond. I truly believe that while social media does have its downfalls (ie. Cyber-bullying), it has let the transparency grow for companies like ours who can answer questions, send quotes, share videos and pictures of real life moments using our products for our customers in real time and be more accessible to our users.
Some great moments that recently occurred for me on social media include receiving a great video from a customer in Illinois running his McHale 998 square bale wrapper. This video gave others a real-life example of a user running this bale wrapper.
Another great moment isn’t a customer of ours but a customer in Austria who also uses a machine we sell, the McHale R5 grabber. He posted this picture on our Facebook under a video of the machine. This great shot shows the sun shining over his tractor with an R5 grab attached, and showing the feature where you can keep one side of the grabber still, and move with the other side to get into tight places to pick up bales.
There are also farmers who will comment with questions about their product, how much a product costs or why they disagree with our new technology we’ve introduced. I love this too, because it gives us a chance to discuss our views or method behind why we chose a certain product, what tips we’ve used during grain bagging or give them a direct line phone number to their closest salesperson in their state.
And yes, we’ve received a few negative comments. And that’s ok! But you know what? Mostly farmers are great people and just want to know they are getting a good product and they can get parts, help, and quick service when needed.
So, let’s keep it up friend’s! You can find us on Facebook, Twitter, Instagram, YouTube, SnapChat, LinkedIn or our Website!