Customer service has always been important to us, now we are changing the way we help customers in need, in the moments that matter. Our new Service Manager, Ted Finck, is also a pilot! Ted is now able to get a call from a customer, and if he cannot fix it over the phone (which he usually can!) he has the ability to fly directly to the customer, wherever he or she is in the United States and give hands on help and support on farm. He can get anywhere within our territory in approx. 1-3 hours. This is something that other distributors simply cannot offer. I talked with Ted about his experience and how he thinks this will help our most important people, our customers!
Tell me a little about your history in service and your history as a pilot?
TF: I have been taking things apart and doing maintenance for as long as I can remember. I’ve been a mechanic, done maintenance on the farm I grew up on, and working in a technical manner since I was a kid. As far as being a pilot, I have been flying since I was sixteen, that’s over 40 years in aviation. I have flown commercially and taught in aviation for 17 years.
What are you excited to work on with Show Me Shortline?
TF: I am excited that now we can offer something to customers that they didn’t have before, rapid response technical support. We can get anywhere in our territory within 1-3 hours and provide support when it is essential to getting their grain stored, getting their hay baled, or any other problem that arises with our products. We can also give our dealers extra support if they are out in the field with a customer. I am an expert in troubleshooting, and now we can do that either over the phone, with FaceTime, or by me flying to their location quickly and resolving issues. I know what it’s like to be broke down in a field and so I understand the importance of rapid response.